Who are we?
We are WS
Pettit and Co Limited, trading as Pettits, we were established in 1860, our
Head Office is 4 High Street, Mexborough, South Yorkshire, England, S64 9AW,
our company registration number is 420115.
How to contact WS
Pettit and Co Ltd / Access to Information
In accordance with
the Data Protection Act 1998 and current GDPR legislation you have the right to
access any information that we hold relating to you. Please contact with your
request. If you would like to
contact us with any queries or comments, please telephone us on 01709 583448,
email us at firstname.lastname@example.org, or write to : Data Protection
Officer, Pettits, 4 High Street, Mexborough, South Yorkshire, England, S64 9AW.
Data Protection Officer (s)
Panther – Company Accountant
Cummings – eCommerce Manager
– Managing Director
How and when do we collect information from you?
We obtain information about you when
you make a purchase on our website or at an event. We also may gather data when
you contact us about products and services, or you enter a competition, or if
you register to receive one of our email newsletters.
When you place an order with Pettits,
you are automatically added to our customer database, as we stay in contact
with you for what are known as 'legitimate business reasons'. This means, we
communicate with you by email about our products and services and keep you
updated about Pettits. You are able to unsubscribe from this email
communication at any time, by clicking the 'unsubscribe' link in our email
newsletters. From May 2018, we ask you if you would like to subscribe to
our newsletter at the point when you place an order.
What type of information is collected from you?
The personal information we collect
might include your name, address, email address, IP address, and information
regarding what website pages are accessed and when. If you make a purchase from
us, your payment card information is not held by us, it is collected by our
third party payment processors, who specialise in the secure online capture and
processing of credit/debit card transactions, as explained below.
Your name, address, phone number and email address
are stored in order to speed up your checkout when making future purchases from
us. You can check and amend the information that we hold about you when making
future purchases. You will have to enter your credit/debit card details each
time you make an online purchase from us. The personal information which we
hold will be held securely in accordance with applicable UK and European laws. Pettits do not share or sell your details with any other companies or
How is your information used?
We use your information for legitimate
business interests. This includes:
- to process orders or refunds
that you have requested
- to deal with entries into a
- to seek your views or comments
on the products and services we provide, so we can improve them in the future
- to send you communications
which may be of use and interest to you. These may include information on
new products which add to, or enhance, your existing products; new services
and new events that help you to get more out of your purchase; or updates
on our current product range that might interest you.
- to record your purchases to reward
you in any loyalty programmes we may choose to run from time to time.
We review our retention periods for
personal information on a regular basis. We are legally required to hold some
types of information to fulfil our statutory obligations. We will hold your
personal information on our systems for as long as is necessary for the
relevant activity, or as long as is set out in any relevant contract you hold
with us. You have the right to ask us what information we hold, and the right
to ask for it be removed or anonymised.
We currently contact you for
'legitimate business reasons', but you may still decide that you do not want us
to contact you going forwards - in which case, you may 'unsubscribe' in any
email newsletter or contact us to remove your details from the database.
Use of 'cookies'
Cookies are small text files that are
placed on your computer by websites that you visit. They are widely used in
order to make websites work, or work more efficiently, as well as to provide
information about how the website is used. We use the following cookies on our
- A number of Google analytics
cookies are used to collect information about how visitors use our site. We use
the information to compile reports which help us to improve our website
- A temporary session ID cookie
is used to make the most efficient use of resources when you are browsing from
page to page. The cookie is removed when you leave our website
- A visitor cookie is used to
monitor how long a visitor is on our site before they take an action (for
example, make a purchase) and also to provide statistics on whether this is a
visitor’s first visit to our site.
These cookies collect information in an
anonymous form, we are NOT able to identify individual users from these
settings on your browser to disable them. There is more information to help you
on this link: http://www.allaboutcookies.org/. To opt out of being tracked by
Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
we protect your information
The internet is not a secure medium. However, we have put in place
various security procedures as set out in this policy. All web pages are served
on an encrypted connection over https://. Because your on-line security is our highest priority, Pettits uses
SagePay as our payment gateway to process on-line payments, SagePay is the most
secure, innovative and state of the art Internet solutions provider for its
clients, with its e-commerce payment and security services among the most
advanced in the industry. Security includes: credit/debit card details secured
within 128-bit encrypted sessions and sensitive information stored on a heavily
encrypted database that is protected by multiple government approved firewalls.
If any of the information that you have provided to Pettits changes, for
example if you change your e-mail address, name or payment details or if you
wish to cancel your registration, please let us know the correct details by
updating your information in the My Account area of the site. Alternatively, you can send an e-mail
By submitting your information you consent to the use of that information as
changes on this page, and may place notices on other pages of the website, so
that you may be aware of the information we collect and how we use it at all
times. Continued use of the service will signify that you agree to any