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Sales Information

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Delivery

Returns

Terms & Conditions

Mailing List

Privacy

Security

Customer Service

Information on Products

All products stocked in Pettits shops and on www.pettits.com are absolutely 100% genuine, we have over 150 years experience in retail and have over the years stocked some of the most famous labels in the world and we continue to do so to this day.

If you have any enquiries about any of the featured products on this website or would even like to see more pictures of a product, please do not hesitate to contact the site either by e-mail: enquiries@pettits.com or by phone on 01709 583448, and we will strive to provide you with as much information as possible.

Seen something in-store not featured on this site?

As this site only displays a selection of the products we stock in-store, you may have seen something that you liked and would now like to buy.

If so please contact the site with a description of the product, as in depth as possible, and we may be able to help.

email: enquiries@pettits.com

phone: 01709 583448

Contact Us

To contact us with a query regarding our Web site, we have a 24hr Answer phone which is usually answered during normal shophours - +44 (0)1709 583448

However, you may also contact us via email - enquiries@pettits.com

Delivery

Delivery to UK mainland Stock Items

In stock items will be delivered within 2-5 days of receiving your order by Hermes Tracked Logistiks. Standard Delivery (2-5 Days) is Free on all orders over £30. There is a £2.75 charge for orders below £30.00. 

Need something faster? There is an option to have EXPRESS Delivery which is 1-2 day service, usually using Royal Mail or Yodel 24. (This service incurs a cost of £6.25).

Delivery to International Addresses 

Delivery charges for locations outside the United Kingdom will be charged at a flat rate of £5.99 to Europe £9.95 to the rest of the world. We use Royal Mail for International Deliveries, which usually takes 3-5 Working days Mainland Europe with Delivery to the rest of the world usually in 5 to 7 working days.

Out of Stock items / Manufacturer Delivered items

Our website is fully linked to our live in-store stock system, so if the item is showing in stock on the website then we have the stock ready to send, on the extremely rare occasion that this isn't right you will be advised via email of the estimated delivery date of your goods. If we cannot fulfil your order within at most 30 days we will contact you to reconfirm or cancel your order. Should you wish to cancel your order, any monies paid will be refunded in full.

Collect in Store

Collect in Store. You will be notified by email when your order is ready for collection. Most orders are ready for collection within 48 hours, however on occasion it may take up to 7 days for your order to be ready.

Returns

Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. Email us at info@pettits.com to cancel your order, quoting the order number that you will receive at the time of ordering.

Unsuitable Goods

Please return any unwanted items for refund or exchange within 28 days of purchasing your goods.

Returns should be sent back to the following address. It is highly recommended that all returns are sent back using recorded delivery. Pettits.com do not accept responsibility for lost returns.

Pettits.com
4-6 High Street
Mexborough
South Yorkshire
England
S64 9AW

If it is easier for you to return an item to a Pettits Branch, you may do so. Please bring your original Order Paperwork with you for ease of refunding.

Pettits.com will send out exchanges free of charge if you find that you need another size.

Exchanges

We are happy to exchange products for different sizes. You should return unsuitable goods to:

Pettits.com
4-6 High Street, Mexborough
South Yorkshire
England
S64 9AW

Please include with your return details of your original order and the replacement that you require.

Pettits.com will send out exchanges free of charge.  

If it is easier for you to return an item to a Pettits Branch, you may do so. Please bring your original Order Paperwork with you for ease of refunding.  

Manufacturing Faults/Received Incorrect Item

Faulty products or if you have received an incorrect item, these must be returned in suitable protective packaging by Recorded Delivery or some other traceable method.

Please contact us at info@pettits.com if you require a pre-paid label, please note, you will need access to a printer for this method and be able to drop your parcel at a myhermes parcel shop, Find your closest parcelshop here. Please quote your order number when contacting us. 

We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.

Terms & Conditions

Terms & Conditions

These Online Terms and Conditions of Trading ("terms") apply to all contracts between You/your ("the Customer") and we/us/our ("Pettits").
These terms relate to sales over the Internet only. We reserve the right to alter these terms at any time and without notice to you. Your statutory rights will not be affected.

This website is designed for your convenience and if you have any comments or problems and any questions regarding this site and/or products and services featured on the site, please send an email to enquiries@pettits.com . If you have experienced technical problems while using this site please send an email to enquiries@pettits.com giving full details of the problems you have experienced and also details of the web browser you are using.

 

1. General

The contract made by you on-line with us incorporates these terms, which shall prevail over any and all terms, proposed by you.

You shall not be able to proceed with your purchase until you have read and agreed to these terms. Please print these online terms & conditions and retain a copy for your records.

Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

We reserve the right to amend the specifications of products. Products supplied may on occasion differ as a consequence from those on display or advertised. In such instances, you will be informed of an amendment and be given the option to cancel or reselect accordingly. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance. All on-line promotional items are subject to these terms and availability. In addition the offers are limited to one per customer and per household. You cannot transfer the value of the offer products to any other products. All promotional material on or relating to www.pettits.com relates specifically and only to the website www.pettits.com.

Payment can be made by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our web site will be correct, that the credit charge or debit card, which you use is your own and that there are sufficient funds available to cover the cost of the products ordered. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

We will not be liable for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you.

It is our intention to process all online orders within 1 [one] working days of receiving your order.

 

2. Payment

The online order shall not be deemed accepted until we have received your valid credit charge or debit card payment details and we have confirmed that your card issuer had authorised payment for your on-line order. We reserve the right to refuse any order placed and in such instances you will be informed via electronic mail or telephone using the contact details you registered and confirmed at the time of placing your order. Refusal may occur where the product is unavailable or we are unable to obtain authorisation for your payment. When we accept your order we will confirm acceptance to you by electronic mail to the email address you have given us during the registration procedure and on ordering.

All reasonable efforts will be made to update the website of any price changes as they occur. Should you place an order and the price of any product is discovered to be erroneous we will contact you advising you of the correct price of the goods. You can then reconfirm or cancel your order. We will not be held liable for any financial or consequential loss arising from an incorrect price being displayed on the website.

 

3. Delivery & Acceptance

All products wherever possible will be dispatched to you within 7 [seven] days of receiving your order. Whilst we make every effort to dispatch the products on time, we do not accept liability for any failure to deliver on the stated date or at the stated time.

Some of our products may not be in stock at the time you place your order. In the event that we cannot deliver the products within 30 [thirty] days of receipt of your order, we will contact you in order to advise of the estimated delivery date. At this point you have the option of reconfirming or cancelling your order. We will not be held liable for any financial or consequential loss arising from us not being able to complete your order.

If you are unable, for whatever reason, to take delivery of your goods and the goods are returned to us by the carrier, we reserve the right to charge you for any subsequent deliveries, should such extra costs be incurred by ourselves for re-delivery or return.

If we, or our nominated carrier, accidentally damage goods in the course of delivery then our liability for that damage is limited to the replacement of the goods or the value thereof.

We will not be liable for any consequential loss or damage arising out of the late or non-delivery of goods, and time and date of delivery is not of the essence of this agreement.

 

4. Your Right To Cancel

You may return any ready made or fixed size products you have purchased within 14 [fourteen] working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 14 [fourteen] working days. While in your possession, you must keep any Products you intend to return to us in good condition. You must arrange for and pay the costs of returning the Products to us. This cost is entirely your responsibility and we will not refund or credit any carriage charges you incur as a result of your cancellation of your order. Upon receipt of the goods, and subject to them being in satisfactory and resalable condition, you will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 [thirty] days. Please note that the refunds will be made using the same method as the original payment i.e. a credit or debit card.

You can also return goods in person to any of our business premises.

5. Warranties

If you receive damaged products, note that fact on the delivery note, even before you open the packaging to examine the contents. If you are unable to open a damaged package in the presence of the carrier, make sure that you sign for it as 'damaged package - products not yet inspected', or something similar, so as to warn the carrier that a claim may be forthcoming.

To cover the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide as soon after delivery as possible, so that the Company can arrange for the dispatch of replacement products and follow up the difficulty with the carriers. Please do not return damaged products to the company unless or until requested to do so as this may incur additional costs unnecessarily.

We will happily arrange an exchange, credit or refund of the full purchase price paid for the products, once we have examined them, but the cost of the delivery cannot be refunded. Please note that the refunds will normally be made using the same method as the original payment i.e. a credit or debit card.

 

6. Guarantees

Our suppliers, guarantee all products against faulty workmanship and materials for a period of 12 months from the date of delivery.

These guarantees do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage through whatever causation, e.g. fire, smoke, sunlight, weather, rusting, corrosion, infestation via animals or boring insects, theft, or explosion; accidental damage or consequential loss, etc. The uppliers liability is restricted to value of replacement goods only and we will not be held liable for any consequential losses.

 

7. Claims

In the event of a claim occurring within 12 months of the date of delivery, please telephone us

We will arrange to repair or replace the defective item free of charge or, at our discretion, refund the price you paid for the product. Should a product no longer be available it may be replaced with a product that closely matches it.

We will not be liable for any consequential loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of those goods. This does not affect your statutory rights.

 

8. Site Content & Disclaimers

We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within this website. Every care is taken in the digital reproduction of all images used within the site. Due to constraints in digital reproduction, differences in web browsers and monitor displays, colour reproduction of products may not match the actual supplied product. We will not be liable for any consequential loss or damage arising should you rely on the accuracy of the digitally reproduced images contained within this site.

Every effort is made to ensure complete accuracy, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but will not be responsible for any loss incurred. All products and prices are subject to availability.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

9. Intellectual Property

Intellectual Property includes but is not limited to our trade marks and service marks, website content and domain names owned by Pettits.

All other trademarks and service marks used within the website remain the property of their respective owners and are used under license or by kind permission, where applicable.

10. Data Protection Compliance

At all times we will observe the requirements imposed by the Data Protection Act 1998 and we will provide the appropriate security to maintain the confidentiality of your personal data.

11. Force Majeure

Neither you nor Pettits will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

12. Applicable Law

We control and operate the web site from our business premises within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Pettits and you the laws of England and Wales will apply at all times.

 

Mailing List

To join our Mailing List simply email MailingList@Pettits.com - type in subject box 'Join Pettits Mailing List'

To unsubscribe from our Mailing List, please email MailingList@Pettits.com - type in subject box 'Unsubscribe'

Email addresses will not be forwarded or shared with any 3rd parties, you will only recieve communication on a random basis from www.pettits.com

 

Privacy

Personal Information

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We only collect information about you to process your order. We will not e-mail you in the future unless you have given us your consent. The following information is collected: your name, address, phone number, email address, credit/debit card details, IP address.

Your name, address, phone number and email address are stored in order to speed up your checkout when making future purchases from us. You can check and amend the information that we hold about you when making future purchases. You will have to enter your credit/debit card details each time you make an online purchase from us. The personal information which we hold will be held securely in accordance with applicable UK and European laws.

 

Cookies

We use cookies whilst you are on the site. We do not record any personal details or store anything on your PC that indentifies you to us or any other party. In order to store items in your basket and make purchases you must ensure that your browser has cookies enabled. If your browser is set to reject cookies then, unfortunately, you will not be able to shop online with us.

If you have any questions/comments about privacy, you should email us.

 

Security

Pettits understands that you may have concerns about security on the internet. Our site uses a secure server that implements secure socket layer (SSL) technology and uses 128bit encryption to protect your personal and payment card information.

Every transaction we process is also checked for possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your payment card by someone else to purchase goods from us on our server you must notify your payment card issuer and us either by telephoning or by emailing us as soon as you become aware of the unauthorised use of your card.

 

Ordering Safely

Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click "checkout" your browser will go into secure mode. Your web browser should display a yellow padlock in the status bar of your browser. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be held liable for any losses you may incur in transmitting information to us by internet link or by e-mail.







 

 


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